SOEST Fiscal Services

A: To dispute a transaction, please notify your Department Coordinator and the P-Card Administrator (pcard@hawaii.edu) of which transaction(s) need to be disputed. For more information, please refer to:

https://sites.google.com/a/hawaii.edu/opm-pcard/purchasing-card/policies-procedures/how-to-dispute-a-pcard-transaction

A: If your P-Card is lost or stolen, IMMEDIATELY CALL First Hawaiian Bank's 24-hour, 7 days a week Customer Service Center at 847-4444 (toll-free number: 888-844-4444) to cancel the missing card and block the account from any further use. Please be sure to notify your Department Coordinator as soon as possible.

A: If a cardholder inadvertently makes a personal purchase using the P-Card, the cardholder should attempt to have the transaction reversed. If the vendor is unable to reverse the charge, the cardholder must self-report the transaction in writing to their FA within five (5) working days. A check to pay back the transaction shall accompany the explanation, which must be signed by the cardholder and approved by the cardholder's supervisor. Please make check payable to "University of Hawaii". Please contact your FA for more information.